Effective Date: January 9, 2020
This privacy notice sets out how SubjectWell, Inc. and its group entities (“SubjectWell” or “we”) use and protect any information that you provide to SubjectWell when you visit our website(s) https://www.subjectwell.com/, https://www.healthintel.co/, and https://www.trials.world/ (collectively “the Site”) and correspond with us. Occasionally you may choose whether or not to provide or disclose Personal Information in connection with your use of the Site. If you choose not to provide the Personal Information we request, you may still visit and use parts of the Site, but may be unable to access or use certain features, options, programs, and services. If you would like to know about the privacy practices relating to our clinical trial participant recruitment services, please visit our privacy statement.
II. WHAT WE MEAN BY “PERSONAL INFORMATION”
For purposes of this Privacy Notice, “Personal Information” means any information from or about a person that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source.
III. WHAT PERSONAL INFORMATION DO WE COLLECT?
(1) Information Collected Automatically
a) Log Files on The Site. The information inside the log files includes internet protocol (“IP”) addresses, type of browser, Internet Service Provider (“ISP”), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.
The following sets out how we may use different categories of cookies and your options for managing cookie settings:
|Type of Cookies||Description||Managing Settings|
|Performance cookies||These cookies collect information about how you use our Site, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. Information is only used to improve how the Site functions and performs. From time-to-time, we may engage third parties to track and analyze usage and volume statistical information relating to individuals who visit the Site. We may also utilize Flash cookies for these purposes.||To learn how to opt out of performance cookies using your browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.|
|Functionality cookies||Functionality cookies allow our Site to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Site after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Site to personalize your visit.||To learn how to opt out of functionality cookies using your browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.|
Google Analytics is an element of the Site. By using cookies, Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the Site, the IP address, and the type of operating system used in the devices used to access the Site. By using a browser plugin available at http://www.google.com/ads/preferences/plugin/ provided by Google, you can opt out of Google Analytics.
(2) Information You Provide to Us
When you use the Site or otherwise communicate with us, we collect information that you provide to us directly. For example, we collect information in the following circumstances: when you contact us via the Site; when you apply for a job on the Site and when you otherwise communicate with us.
The data you provide to us directly may include, without limitation, the following information that may, alone or in combination with other data, constitute Personal Information:
- Information you provide through our ‘Contact’ section, including your name, company, e-mail, phone number, and any other information you decide to provide;
- Information you provide via email or using the contact details listed on various parts of the Site, including your name, phone number, and any other information you provide to us;
- If you are one of our customers, suppliers, or prospects, or interested in serving as an investigator of a clinical trial, we may process limited Personal Information in the course of our business relation with you, for example when you place an order, sign up for a webcast, request a demo, or the like. Such Personal Information may include your name, company, title, e-mail address, telephone number, address, and order details; and
- Other information: We may also collect any other information you may want to share with us. Moreover, if you contact us, a record of this correspondence may be kept.
(3) Information Received From Third Parties
We may also obtain data from third-party sources such as our customers, vendors such as human resources service providers, data providers, and credit bureaus, where permitted by law. Our data providers include, not by way of limitation Human API. For more information, please visit https://www.humanapi.co/.
SubjectWell does not buy or sell Personal Information.
IV. PURPOSES FOR OUR COLLECTION AND USE OF PERSONAL INFORMATION
If you submit or we collect Personal Information through the Site, then such Personal Information may be used in the following ways: (i) to provide, analyze, administer, develop, and improve the Site; (ii) to contact you in connection with the Site and notifications, events, programs or offerings that you may have registered for; (iii) to send you updates and promotional materials that you have registered for; (iv) for recruiting and other human resources-related purposes; (v) to identify and authenticate your access to the parts of the Site that you are authorized to access; (vi) for our legitimate interests of documenting and managing our internal administration; and (vii) to protect the rights and/or our property and to ensure the technical functionality and security of the Site.
With your consent (unless otherwise permitted by applicable law) we use the Personal Information you provide us via the Site to send you information on our products and services, special offers and other information based on the interests that you have indicated to us. You have the right to opt out of getting those messages. If you do not wish to receive these messages, click the unsubscribe link in your email. Please note that these selections are not permanent; they may be changed in the event you register for other products or services and consent to receive marketing messages. You may also email us at email@example.com for assistance.
In addition to the above, we use the Personal Information in order to comply with applicable laws and for our legitimate purposes of protection our legal rights, in connection with legal claims, and for compliance, regulatory, and investigative purposes. This may include sharing the Personal Information with third parties, such as governmental authorities or law enforcement officials subject to applicable law.
V. WHO DO WE SHARE PERSONAL INFORMATION WITH?
We may disclose Personal Information you provide to us or that we collect automatically on the Site with the following categories of third parties:
- Service providers, such as data storage service providers, marketing service providers, and communications service providers (e.g. Amazon Web Services);
- Public authorities, such as law enforcement, if we are legally required to do so or if we need to protect our rights or the rights of third parties; and
- Our subsidiaries and affiliates; or a subsequent owner, co-owner or operator of the Site and their advisors in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets, or in connection with bankruptcy proceedings, or other corporate reorganization, in accordance with this Privacy Notice.
VI. THIRD PARTY PRACTICES
VII. INDIVIDUAL RIGHTS
Where we process Personal Information, individuals are entitled to ask us for an overview of the Personal Information we have about them and also to access, correct or delete certain Personal Information, restrict processing of their Personal Information, or to ask us to transfer some of Personal Information to other organizations. Certain individuals can also object to some processing of their Personal Information, e.g. processing based on our legitimate interest, and, where we have asked for their consent, they can withdraw their consent at any time. Insofar as Personal Information about them is processed, certain individuals also have a right to know more about the protection we apply when transferring Personal Information to non-European Economic Area countries.
Note that we are not legally obligated to agree to such requests in all circumstances, and in certain circumstances, agreeing to a request may be infeasible – for example, a deletion request when we are required by law to maintain the Personal Information. Please also note that we are not able to act on any of the above requests if we are not in a position to identify an individual filing such request.
Where applicable, these rights can be exercised by sending us an email through the contact details further below. Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you. We encourage you to first reach out to us at firstname.lastname@example.org so we have an opportunity to address your concerns directly before you do so. We are committed to compliance with the General Data Protection Regulation (“GDPR”) where applicable, so please contact us through the details listed below if you have any questions about these rights.
VIII. FOR CALIFORNIA RESIDENTS
California Civil Code Section 1798.83 permits users of the Site who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at email@example.com.
IX. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
SubjectWell is a U.S.-based company with domestic and international business clients. As a result, Personal Information that we collect on the Site may be transferred to our U.S. offices to permit us to comply with our legal and contractual obligations, to provide information and services to prospective and current clients, and to perform related business activities. In addition, we may work with third-party service providers in the U.S. and in other countries to support our business activities. Thus, Personal Information may be transferred to, stored on servers in, and accessed from the United States and countries other than the country in which the Personal Information was initially collected. In all such instances, we use, transfer, and disclose Personal Information solely for the purposes described in this Privacy Notice.
X. TRANSFERS OF PERSONAL INFORMATION FROM THE EU OR SWITZERLAND TO THE UNITED STATES
In compliance with the Privacy Shield Principles, SubjectWell commits to resolve complaints about your privacy and our collection or use of Personal Information about you. Persons from the EU or Switzerland who have inquiries or complaints regarding this Statement should first contact us via email at: firstname.lastname@example.org.
SubjectWell has committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
These recourse mechanisms are available at no cost to you. Damages may be awarded in accordance with applicable law. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Pursuant to the Privacy Shield, SubjectWell remains potentially liable for the transfer of Personal Information to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.
In cases of onward transfer to third parties of Personal Information of EU individuals received pursuant to the EU-US and Switzerland-US Privacy Shield, SubjectWell is potentially liable.
XI. DATA RETENTION
We keep Personal Information related to your client account for as long as it is needed to fulfill the purposes for which it was collected, to provide our services, to deal with possible legal claims, to comply with our business interests and/or to abide by all applicable laws. Thereafter, we either delete Personal Information about you or de-identify it. Please note that even if you request the deletion of Personal Information about you, we may be required (by law or otherwise) to retain the Personal Information and not delete it. However, once those requirements are removed, we will delete Personal Information about you in accordance with your request.
XII. DATA SECURITY
The security of Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.
The Site is not intended for children under the age of 13. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age.
XIV. CHANGES TO THE PRIVACY NOTICE
This Privacy Notice may change from time to time, effective from the date mentioned in the updated version of the Privacy Notice. Please check the Site periodically to review such changes in the Privacy Notice. We may email periodic reminders of our agreements and policies in the event of a change.
XV. CONTACT US
If you have any questions or concerns about this Privacy Notice or about SubjectWell’s privacy or data security practices, please contact us or our Data Protection Officer via the following:
7000 N MoPac Expy
Austin, TX 78731
You can also contact our representative in the European Union:
European Data Protection Office (EDPO):
Name: Lucia Canga Roza
Phone number: +32 499 24 28 45